Returns & Refunds
Everything you need to know about MORTOCAN services.
Returns Eligibility
We only accept returns for unopened items within 10 days of delivery.
To be eligible for a return, the item must be:
- unused
- unopened
- in its original condition
- in its original packaging
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items cannot be returned:
- opened essential oils
- used charcoal bags
- any opened, used, or
- altered fragrance-related items
Return Shipping
Unless the item arrived damaged or incorrect, the customer is responsible for return shipping costs.
We recommend using a tracked shipping service when returning an item, as Mortocan is not responsible for items lost in transit during the return process.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 1 day of delivery.
Your message must include:
- Your order number
- a short description of the issue
- clear photos showing the damage or the incorrect item
- If approved, we will arrange a replacement.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund request.
If approved, your refund will be issued to the original payment method within a reasonable processing period, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to a damaged or incorrect order.
Cancellations
Orders may only be cancelled before shipment.
Once an order has been processed or shipped, it cannot be cancelled.
If you need to request a cancellation, please get in touch with us at support@mortocan.ca as soon as possible.
Contact for Returns & Refunds
For any return or refund-related questions, please contact:
Customer Support
support@mortocan.ca
© 2026 MORTOCAN ENTERPRISES INC.
A Canadian brand inspired by Moroccan heritage.
Assembled and quality checked in Ottawa, Canada using domestic and imported components.