Returns & Refunds
Please shop with confidence at Mortocan. Please review our returns and refunds policy below before making a purchase.
Returns Eligibility
We only accept returns for unopened items within 10 days of delivery.
- Unused
- Unopened
- In its original condition packaging
- In its original original packaging
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items cannot be returned:
- Opened essential oils
- Used charcoal bags
- Any opened or used fragrance items
Return Shipping
Unless the item arrived damaged or incorrect, the customer is responsible for return shipping costs.
We recommend using a tracked shipping service when returning an item, as Mortocan is not responsible for items lost in transit during the return process.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 1 day of delivery.
Your message must include:
- Order number
- Description of the issue
- Photos of the damage
If approved, we will arrange a replacement.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund request.
If approved, your refund will be issued to the original payment method within a reasonable processing period, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to a damaged or incorrect order.
Cancellations
Orders may only be cancelled before shipment.
Once shipped, orders cannot be cancelled.
If you need to request a cancellation, please get in touch with us at support@mortocan.ca as soon as possible.
Contact for Returns & Refunds
For any return or refund-related questions, please contact:
Customer Support
support@mortocan.ca© 2026 MORTOCAN ENTERPRISES INC.
A Canadian brand inspired by Moroccan heritage.
Assembled and quality checked in Ottawa, Canada using domestic and imported components.
