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FAQ

Find quick answers about our products, shipping, returns, and essential oil care.

Mortocan offers curated luxury products centred on scent, ritual, and atmosphere, including essential oils, incense products, charcoal-based items, and household air-care accessories.

Some components are sourced internationally, while the final sets are assembled and quality checked in Ottawa, Canada. Certain essential oils are sourced from a Canadian supplier.
Our current box set is part of our permanent offering, subject to availability.
We currently ship across Canada and the United States. International shipping may be added later.
Orders are typically processed within 1 to 6 business days, depending on order volume and destination.
Estimated shipping times vary by location and carrier, but most orders arrive within 1 to 6 business days after dispatch.
We may ship with Canada Post, UPS, Purolator, or DHL, depending on destination and service availability.
We only accept returns for unopened items within 10 days of delivery.
Opened essential oils, used charcoal bags, and any used personal or household fragrance items cannot be returned.
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
If your order arrives damaged, please contact us within 1 day of delivery and include clear photos. We will review the issue and arrange a replacement if approved.
Our essential oil blends are intended for external aromatic use only, as directed.
No. External aromatic use only. Do not apply directly to the skin unless specifically stated on the product label.
Store in a cool, dry place away from direct sunlight, children, and pets.

You can contact us at
support@mortocan.ca,
contact@mortocan.ca,
or via WhatsApp at
+1 (613) 793-7075.

For faster assistance, please include your order number, full name, and a short description of your request.

MORTOCAN

Crafting the Iconic

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