Shipping Policy
Thank you for shopping with Mortocan. Please review our shipping policy below for information on order processing, delivery times, and shipping availability.
Ships From
Ottawa, Ontario, Canada.
Shipping Destinations
We currently ship across Canada and the United States. Additional international destinations may be added in the future.
Order Processing Time
Orders are typically processed within 1 to 6 business days, depending on order volume, destination, and product availability.
Shipping Carriers
We may ship orders using Canada Post, UPS, Purolator, or DHL, depending on destination and service availability.
Shipping Rates
Shipping rates are calculated at checkout based on the destination, package size, and selected shipping method.
Free Shipping
We do not currently offer a free shipping threshold unless otherwise stated during a promotional period.
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Estimated Delivery Times
Estimated shipping times vary by destination and carrier. Most orders arrive within 1 to 6 business days after dispatch, although delays may occur.
P.O. Boxes
We do not currently ship to P.O. boxes.
Delays, Holidays, and External Factors
Delivery times are estimates only and may be affected by holidays, weather conditions, carrier delays, customs processing, or other factors outside our control.
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Incorrect Shipping Information
Please ensure your shipping information is accurate before placing your order. Mortocan is not responsible for delays or delivery issues caused by incorrect or incomplete address details.
Customs, Duties, and Taxes
For shipments outside Canada, customs duties, import taxes, or additional fees may apply depending on the destination. These charges are the customer’s responsibility unless otherwise stated
Order Support
For shipping-related questions, please get in touch with us at support@mortocan.ca.
© 2026 MORTOCAN ENTERPRISES INC.
A Canadian brand inspired by Moroccan heritage.
Assembled and quality checked in Ottawa, Canada using domestic and imported components.