Privacy Policy
Effective Date
Mortocan respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or subscribe to our communications.
Information We Collect
We may collect the following types of personal information
Information you provide directly
- name
- email address
- phone number
- shipping and billing address
- order details
- messages submitted through our contact form
- newsletter signup information
Information collected automatically
- IP address
- browser type
- device information
- pages visited
- browsing behaviour on our website
- referral source
- cookies and similar tracking technologies
How We Use Your Information
We may use your information to:
- process and fulfill orders
- communicate with you about your order
- respond to questions, support requests, or collaboration inquiries
- provide customer service
- send marketing emails and updates, where permitted by law or where you have provided consent
- improve our website, products, and customer experience
- analyze website traffic and performance
- prevent fraud, abuse, or unauthorized activity
- comply with legal and regulatory obligations
Email Marketing and Communications
If you subscribe to our newsletter or otherwise provide consent, we may send you promotional emails, updates, launches, and other marketing communications.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at contact@mortocan.ca.
Contact Forms and Customer Inquiries
If you contact us through our website, email, or WhatsApp, we may collect the information you provide to respond to your request, assist with your order, or provide support.
Checkout and Order Information
If you contact us through our website, email, or WhatsApp, we may collect the information you provide to respond to your request, assist with your order, or provide support.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyze traffic, and support our marketing efforts.
These technologies may be used for:
- website analytics
- remembering preferences
- measuring campaign performance
- improving user experience
- advertising and remarketing
- You can manage cookie preferences through your browser settings or any cookie controls available on our website.
Analytics and Advertising Tools
We may use third-party tools such as:
- Google Analytics
- Meta Pixel
- Google tracking technologies
These tools may collect data about how users interact with our website, including browsing behaviour, traffic sources, and engagement with pages or campaigns.
This information helps us improve our website, understand customer interests, and measure the effectiveness of our advertising.
How We Share Your Information
We do not sell your personal information.
We may share your information with trusted third parties only as necessary to operate our business, including:
- website and e-commerce platform providers
- payment processors
- shipping and logistics partners
- analytics and advertising service providers
- email marketing providers
- legal or regulatory authorities where required by law
These third parties only receive the information reasonably necessary to perform their services.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, tax, reporting, operational, and customer service requirements.
Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent for certain communications
- Request the deletion of personal information where applicable
- Ask questions about how your information is handled
To make a privacy-related request, please get in touch with us at contact@mortocan.ca.
Third-Party Links
Our website may contain links to third-party websites, platforms, or social media services. We are not responsible for the privacy practices, content, or policies of those third parties.
We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children.
International Visitors
If you access our website from outside Canada, please note that your information may be processed or stored in Canada or in other jurisdictions where our service providers operate.
By using our website, you understand that your information may be transferred and processed outside your country of residence.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, website features, legal requirements, or business operations.
Any updates will be posted on this page with a revised effective date.
Contact Us
We may update this Privacy Policy from time to time to reflect changes to our practices, website features, legal requirements, or business operations.
Any updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or how your personal information is handled, please get in touch with us at:
Mortocan
Email: contact@mortocan.ca
Location: Ottawa, Canada
© 2026 MORTOCAN ENTERPRISES INC.
A Canadian brand inspired by Moroccan heritage.
Assembled and quality checked in Ottawa, Canada using domestic and imported components.