New FAQ – MORTOCAN | Crafting The Iconic

FAQ

Find quick answers about our products, shipping, returns, and essential oil care.

FAQ

Find quick answers about our products, shipping, returns, and essential oil care.

FAQ

Find quick answers about our products, shipping, returns, and essential oil care.

What does Mortocan sell?

Mortocan offers curated luxury products centred on scent, ritual, and atmosphere, including essential oils, incense products, charcoal-based items, and household air-care accessories.

Are your products ready-made, or do you assemble them?

Some components are sourced internationally, while the final sets are assembled and quality checked in Ottawa, Canada. Certain essential oils are sourced from a Canadian supplier.

Is the box set a limited release or a permanent release?

Our current box set is part of our permanent offering, subject to availability.

Where do you ship?

We currently ship across Canada and the United States. International shipping may be added later.

How long does processing take?

Orders are typically processed within 1 to 6 business days, depending on order volume and destination.

How long does shipping take?

Estimated shipping times vary by location and carrier, but most orders arrive within 1 to 6 business days after dispatch.

Which carriers do you use?

We may ship with Canada Post, UPS, Purolator, or DHL, depending on destination and service availability.

Do you accept returns?

We only accept returns for unopened items within 10 days of delivery.

What items cannot be returned?

Opened essential oils, used charcoal bags, and any used personal or household fragrance items cannot be returned.

Who pays return shipping?

Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 1 day of delivery and include clear photos. We will review the issue and arrange a replacement if approved.

How should I use the oil?

Our essential oil blends are intended for external aromatic use only, as directed.

Is it safe for direct skin use?

No. External aromatic use only. Do not apply directly to the skin unless specifically stated on the product label.

How should I store it?

Store in a cool, dry place away from direct sunlight, children, and pets.

How can I contact Mortocan?

You can contact us at
support@mortocan.ca,
contact@mortocan.ca,
or via WhatsApp at
+1 (613) 793-7075.

What should I include for order support?

For faster assistance, please include your order number, full name, and a short description of your request.

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